Overview:
The IT Administrator at The Well is responsible for managing and improving the organization’s technology systems. This includes maintaining IT infrastructure, ensuring compliance with state and federal regulations, and supporting staff with their technology needs. The role requires strong technical skills, excellent organization, and the ability to balance day-to-day issues with long-term improvements.

Core Values:
• Show Up with Generosity: We approach our work with a spirit of giving, offering our time and resources to ensure the success of our team and the community we serve.
• Check the Ego: We value humility and teamwork over personal ambition; we work collaboratively to achieve our goals.
• Embrace Diversity: We are committed to fostering an inclusive environment that respects and values diverse voices and experiences.
• Grounded in Hope: We maintain an optimistic, resilient, and realistic outlook, empowering ourselves and others to overcome challenges and thrive.

Qualifications:

Bachelor’s or Associate’s degree in Information Systems/Technology Management or related field, or equivalent experience
At least two years of experience in the non-profit or human service field preferred
At least two years of sobriety if diagnosed with a substance use disorder
Advanced knowledge of computer systems and technology administration/management
Ability to diagnose, maintain, and repair computer hardware, tablets, and phones
Basic troubleshooting skills for networking, software, and hardware
Intermediate to advanced troubleshooting for networking, firewalls, VPNs, software, and hardware
Microsoft 365 certified or able to obtain certification
Ability to use MDM, Intune, Entra, Zoom, and Microsoft 365 (SharePoint, Teams, Word, Excel, Outlook)
Ability to configure, maintain, and update group policy objects (GPO)
Strong self-management, organization, initiative, accountability, and follow-through
Strong communication skills—clear, professional, and adaptable for different technical levels
Ability to work independently with problem-solving and decision-making skills
Organized, efficient, detail-oriented, with ability to adjust priorities
Willingness to ask for help or guidance when needed
Ability to work professionally with others
Knowledge of agency, state, and federal rules, policies, and procedures (including HIPAA and 42CFR Part 2)
Strong interpersonal skills; able to train and explain technical concepts in plain language
Proficiency in English—reading, writing, spelling, grammar, and punctuation
Ability to sit or stand for long periods, climb stairs, type 50+ WPM, lift up to 40 pounds, and use phones, keyboards, and mice
Valid driver’s license, insured vehicle, and ability to travel between facilities

Duties and Responsibilities:

IT Administration
- Learn and manage all IT processes, software, and equipment at agency facilities
  • Get training as needed on systems, laws, and regulations (including 42CFR Part 2 and HIPAA)
  • Ensure all IT systems meet compliance requirements
- Work with the Director of Operations on IT goals, policies, and procedures
  • Recommend improvements to IT systems and processes
  • Stay within the budget and help develop the annual IT budget
  • Perform audits and lead IT projects to improve efficiency, security, and user experience
- Oversee all agency technology equipment
  • Set up, maintain, and inventory computers and equipment
  • Recommend purchases, replacements, or decommissioning
  • Safely dispose of outdated equipment (including recycling/shredding)
  • Travel between agency facilities as needed (mileage reimbursed)
- Provide IT support to all staff
  • Respond to issues and resolve them promptly
  • Monitor IT help requests daily
  • Offer training and written instructions for technology use
- Manage Microsoft 365 systems
  • Add, remove, and update licenses, email accounts, and groups
  • Set up SharePoint and permissions for staff
  • Maintain and improve SharePoint and Teams systems
- Work with outside vendors
  • Review quotes and contracts, recommend solutions
  • Serve as primary vendor contact
  • Maintain agency landline and mobile phone systems
Other duties as assigned