Description

SCHEDULE: Monday - Friday, 8:30 a.m. – 5:00 p.m.

Pay: $77k - $84k annually DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 444 Harrison Ave, Boston,

SUMMARY OF THE POSITION:

This full-time, on-site position is responsible for configuring, administering, monitoring, and supporting Pine Street Inn's (PSI) infrastructure networks, along with associated services and applications. The role involves deploying and maintaining hardware and software, documenting systems, and providing operational support for the 444 Harrison campus, satellite locations, and PSI’s wired, fiber, Wi-Fi, and cellular networks. Additionally, this position supports other ITS functions as needed.

Requirements

EDUCATION/TRAINING:

REQUIRED:

Microsoft Certified in Server OS / Office 365 certification or a Bachelor’s Degree in Information Technology.
Training in PC hardware, networking, and/or server administration.

PREFERRED:

Bachelor’s Degree in Information Technology or Computer Engineering.

KNOWLEDGE/EXPERIENCE:

REQUIRED:

5+ years of Helpdesk/Network experience, preferably in the service industry.
Strong computer skills and excellent knowledge of PCs, servers, and networking.
Experience maintaining and upgrading switch infrastructure, firmware, and fiber-optic connectivity across campuses or multiple satellite offices.
Ability to evaluate network performance, including availability, utilization, throughput, and latency, and implement solutions.
Knowledge of procurement processes for hardware and software, including invoice submission.
Ability to manage mobile device plans and train helpdesk staff for support.
Proficiency in network upgrades and collaborating with vendors to implement enhancements.
Skilled in maintaining up-to-date documentation of servers, switches, and wireless devices using change management systems.

PREFERRED:

Experience with Microsoft cloud-based platforms such as Office 365 and Azure.
Experienced in Firewall Management and overall network security.
SDWAN design and implementation experience.

COMPETENCIES REQUIRED:

Analytic Thinking:

Demonstrates curiosity and long-term vision for technology advancements.
Proactively identifies problems and uses the latest technology to mitigate issues.

Attention to Details:

Ensures accuracy and thoroughness in all tasks and documentation.
Updates network documentation using Office 365’s change management system.

Project Management:

Completes tasks assigned by the Senior Administrator and mentors IT staff.
Takes responsibility for small projects, ensuring quality information and timely delivery.

Problem Solving:

Identifies and evaluates alternative solutions to optimize outcomes.
Reviews the effectiveness of implemented solutions.

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