About MSF USA | Doctors Without Borders

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.

MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

Role Overview

The Senior Azure Engineer will report to the Director of Infrastructure, ensuring that the overall work within the Systems team flows smoothly and drives operational efficiency and effectiveness and strategic alignment. The experienced Senior Azure Engineer should have a strong background in programming and will join our team on-site. In this role, you will be responsible for designing, implementing, and maintaining Azure-based solutions while leveraging your programming expertise to optimize cloud infrastructure and application performance. You will collaborate with cross-functional teams in a dynamic, in-person environment to deliver scalable, secure, and efficient cloud solutions that align with business objectives.

Ideally, you will combine your technical skills and have project management experience to drive the key strategic technology initiatives in the Systems department for our Strategic Plan.

Department Accountabilities

Infrastructure and Network Development and Maintenance

Develop and maintain the (on-premises and Azure) infrastructure and network including network planning, operational tasks, data management, incident logging, reporting, systems monitoring, systems testing and disaster recovery.

Support Users and Business Units

Provide support, advice, training and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by MSF-USA.

Product Development & Innovation

Develop existing and new applications by analyzing and identifying areas for modification to improve the "As Is" and meet MSF needs.

Information Security

Develop specifications for, advise on and implement information and security solutions and tools to protect and monitor security incidents and prevent unauthorized access or damage.

Support MSF Movement

Support technology operations on behalf of the movement in the US home society. Share expertise with the rest of the movement by participating in Communities of Practice, and other collaborating initiatives.

Application Management

Implement applications, including data migration, to support MSF Strategy. Provide governance designed to ensure applications run at peak performance and as efficiently as possible, from the end-user experience to integrations. Implement and support new features as needed. Ensure access administration and support end-users.

Roles Specific Outcomes

Infrastructure/Network Development, Maintenance and Modernization

Participate in the development of architecture blueprints for related systems. Design and select storage, data center, network, and client/server environments to design solutions in line with industry best practice and provide a third-line point of escalation for appropriate global infrastructure solutions.

Technical Developments Recommendations

Discuss and recommend technical developments to improve quality of the website/portal/applications software and supporting infrastructure to better meet users’ needs.

Software Development

Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements

Business Requirements Identification

Collect organizational requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.

Information Security

Implement and provide input on the design of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

Information and Business Advice

Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring to very complex or contentious issues to others.

Stakeholder Management

Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.

Reporting and Review

Specify and lead the delivery of the review process to ensure that stakeholders can evaluate progress and agree on change at appropriate points.

Procedural Improvement

Lead on procedural development and improvement, informed by policy and operating frameworks, to improve the quality, effectiveness, and efficiency of services.

Support MSF Movement

Lead assigned projects and coordinate any necessary dependencies with MSF-Shared IT Services (Prague).

Complexity and Problem-Solving Skills

Works effectively in situations where requirements are incomplete or evolving, clarifying objectives, making informed assumptions, and driving progress without waiting for perfect information.
Structured approach to complex problems: Breaks down large, interconnected technical and organizational challenges into manageable components, identifies root causes, and develops solutions that balance short‑term needs with long‑term sustainability.
Identifies and evaluates risks, issues, dependencies, and constraints associated with the project, escalating where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these.

Behavioral Competencies

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset

Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability

Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations.

Technical Competencies

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Tech Savvy

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.

Project Management Skills

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills

Communicates technical concepts, project updates, and recommendations clearly to both technical and non-technical audiences. Prepares documentation and written materials that are accurate, concise, and appropriate for the intended audience.

Organizational Insight

Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

Supervisory Responsibility

This position has no formal supervisory responsibility. The incumbent is expected to mentor and provide technical guidance to less experienced team members.

Desired Qualifications & Experience

At a minimum the Job Holder should possess:

7+ years of increasing responsibility for either:
- Technical subject matter expertise (preference for experience working with Azure IaaS, PaaS, and SaaS services).
- Programming expertise using programming languages such as Python, C#, PowerShell, or JavaScript to automate cloud operations and workflows
- Windows and Linux Server Management
Very familiar with networking and infrastructure concepts, such as Microsoft Application Stack (e.g. Active Directory, O365), Cisco networking and unified collaboration technologies, Windows Server/Desktop OS, VMWare/HyperV, IP based networking, cloud management.
Experience with any of the following highly desirable: CRM, HRIS, intranet solutions SharePoint, enterprise financial software, networks and infrastructure
Experience establishing and implementing core aspects of infrastructure and networks within a small to medium sized organization.
Experience working with managed services and/or shared services
Strong communication skills with both technical and non-technical stakeholders
Committed to successful project planning and execution of network operations.
Experience working in an international NGO
Interest in technology issues of relevance for humanitarian organizations (whether in a headquarters or field setting)

Travel Requirements

Must be willing to travel for work as needed.

Office Location
New York, NY (Hybrid)
This role is based in our New York office, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our DC or California offices.

Compensation
$101,769 - $152,653
In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.

Equal Opportunity and Accommodations Statement:
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.

We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at recruitment@newyork.msf.org.

We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.

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