Description

Ready to Take Your Career to the Next Level? Join Heritage Bank NA!

Position Summary

The Senior Network Administrator is responsible for the design, implementation, security, and day-to-day management of the bank’s network infrastructure. This role ensures high availability, performance, and regulatory compliance of all network systems supporting core banking operations, digital banking platforms, and branch connectivity. The position requires a hands-on technical leader who can also contribute to strategic planning, vendor management, and cybersecurity initiatives. This position is the primary contact for all 3rd party vendors that contribute to bank IT operations.

Core Responsibilities

Network Infrastructure Management

Design, implement, and maintain LAN/WAN infrastructure across headquarters, branches, and remote locations
Manage routers, switches, firewalls, VPNs, and wireless networks
Monitor network performance and proactively address capacity, reliability, and latency issues
Manage MPLS, SD-WAN, and secure remote access solutions
Support connectivity for core banking systems, online/mobile banking platforms, and third-party vendors

Security & Compliance

Implement and maintain secure network architectures aligned with banking regulatory requirements (e.g., FFIEC guidance)
Manage firewalls, intrusion detection/prevention systems (IDS/IPS), and network access controls
Conduct regular vulnerability assessments and remediation efforts
Support audits and examinations by internal auditors and regulatory agencies
Maintain documentation for compliance and security standards

Monitoring & Incident Response

Utilize network monitoring tools to ensure uptime and performance
Lead troubleshooting efforts for network outages and service disruptions
Participate in incident response, root cause analysis, and post-incident reporting
Maintain and test disaster recovery and business continuity network components

Project Leadership

Lead or contribute to IT infrastructure projects, including upgrades, migrations, and new branch deployments
Evaluate and recommend new technologies to improve performance, security, and scalability
Coordinate with vendors and service providers

Documentation & Standards

Maintain accurate network diagrams, configurations, and procedures
Establish and enforce network standards and best practices
Provide technical guidance to junior IT staff

Bank Standards

At Heritage Bank, we are committed to a customer-centric, service-driven culture. We operate under the following core standards:

Mission: Help people succeed financially.

Ethics: Always do the right thing.

Solutions: Bring innovative solutions to challenges.

Ownership: Take accountability and learn from our mistakes.

Positivity: Bring energy and enthusiasm to everything we do.

Compensation & Benefits

Get ready to be rewarded! This position provides an annual salary range of $63,400 to $95,100. Full-time team members enjoy a comprehensive benefits package including paid time off, paid holidays, and even paid volunteer days. Your health is covered with medical, dental, and vision insurance, plus plan for your future with our 401(k) and ESOP retirement plans. Enjoy additional benefits and incentives consistent with our company policy. Join us and discover how rewarding your career can be!

Disclaimer

This job description outlines the general nature of the role and is not intended to be all-inclusive. Duties, responsibilities, and benefits may change as business needs evolve. Employment is at will, meaning either the employee or the Company may end the employment relationship at any time, consistent with applicable law.

We are an Equal Opportunity Employer and value diversity at all levels of the organization.

Requirements

Education & Experience

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
7+ years of network administration experience, preferably in financial services or a regulated industry
Experience supporting multi-site environments

Technical Skills

Strong knowledge of routing and switching (Cisco, Aruba, or similar)
Experience with firewalls (e.g., Fortinet, Palo Alto, Cisco ASA)
Familiarity with VPNs, VLANs, QoS, and network segmentation
Experience with network monitoring tools (e.g., SolarWinds, PRTG)
Understanding of cloud networking (Azure/AWS)
Knowledge of cybersecurity principles and frameworks

Key Competencies

Strong problem-solving and analytical skills
Ability to work independently and manage multiple priorities
Excellent communication skills for both technical and non-technical stakeholders
High attention to detail and commitment to security and compliance
Proactive mindset with a focus on continuous improvement

Work Environment & Expectations

On-call availability for critical incidents and maintenance windows
Occasional travel to branch locations
Ability to work in a fast-paced, highly regulated environment

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