Azure Systems Administrator

Department: IT Infrastructure

Employment Type: Full Time

Location: Milan 4905

Reporting To: Miguel Aleman

Compensation: $75,000 - $110,000 / year

Description

The Azure Systems Administrator (VDI / End User Compute) is responsible for supporting, maintaining, and optimizing the organization’s virtual desktop infrastructure (VDI) across both on-premises Ominissa Horizon and Azure Virtual Desktop (AVD) environments.

This role focuses on ensuring reliable, secure, and high-performing desktop delivery platforms while supporting the transition from legacy VDI infrastructure to modern, cloud-based solutions.

The position operates as a Tier 2/3 technical resource, responsible for troubleshooting, performance tuning, and contributing to continuous improvement and automation initiatives across VDI platforms.

Job Responsibilities

Essential Functions:

Own the design, architecture, and lifecycle strategy of the Azure Virtual Desktop (AVD) platform
Define and maintain VDI platform standards, configurations, and governance controls
Lead capacity planning, scaling strategy, and long-term platform optimization
Monitor system health, performance, and availability
Perform maintenance including patching, updates, and image management
Manage golden images, host pools, and desktop pools
Troubleshoot session performance, connectivity, login and profile issues
Act as Azure escalation point for Desktop Support and our Call Center IT team
Exercise independent judgment in resolving complex system challenges impacting business operations

Secondary Functions:

Assist the Cloud Systems team with other workload requirements
Support failover and DR processes
Analyze usage trends and resource consumption
Optimize for performance and cost efficiency
Support implementation of security controls
Assist in hardening VDI images
Identify automation opportunities
Contribute to scripting and documentation
Other duties as assigned by the VP of IT Operations and Information Security Manager
Position type

Full time

Expected hours of work:
Mon-Friday (Friday Work from home)

Travel:
5%

Job Qualifications

Education/Certifications:

Associates degree in Computer Science or equivalent experience
Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
Microsoft Azure Administrator (AZ-104)

Experience:

2+ years VDI/Azure experience
Experience with Ominissa Horizon and Azure Virtual Desktop
Knowledge of Azure Cloud and Windows Desktop environments
- Microsoft ENTRA experience
- Microsoft Intune experience

Skills and Qualifications:

Azure Virtual Desktop (AVD) administration
Ominissa/VMware Horizon administration and troubleshooting
Windows 10/11 desktop support in VDI environments
Active Directory / Microsoft Entra ID management
VDI architecture fundamentals (pools, images, session hosts)
Basic networking (DNS, VPN, latency troubleshooting)
System monitoring and performance analysis
Patch management and image lifecycle management
Ability to operate as Tier 2/3 escalation for complex incidents involving VDI and Azure
Strong problem-solving and root cause analysis skills
Experience supporting large-scale or call center VDI deployments

Key Characteristics

Strong troubleshooting skills
Focus on performance and reliability
Automation mindset
Collaborative team player

Strategic Value

Supports transition to Azure Virtual Desktop
Improves scalability and cost efficiency
Enhances end-user experience

Physical Requirements: N/A

Benefits

Medical, Dental, Vision, and Life Insurance
Flexible Spending Accounts (Medical and Dependent Care)
401(k) Plan with Company Match
Generous Paid Time Off
10.5 Paid Holidays
Career Development Opportunities

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