Classification: Exempt

Department: IT

Grade: 13

Role:

Primary responsibilities: Maintenance and configuration of Microsoft 365, software images, and Citrix Virtual Apps. Basic and advanced Network Administration, System application configuration, software updates, reporting, and Help Desk escalation (HelpIS). Adheres to all policies, procedures, and standard practices of CRCU, as well as, to Federal/State Laws and Regulations pertaining to IT.

Essential Functions & Responsibilities:

E

40%

Ensures all server centric applications are kept up-to-date, performs all Server Centric application updates. General Software administration to ensure proper procedures and processes for Applications in the CRCU environment. Establishes self as the Subject Matter Specialist for applications in the environment as needed to assist end users. Applications include, but are not limited to:
• Digital Persona (Biometrics software)
• Quest Password Management
• ImageCenter
• Lobby Tracker
• Application XTender

E

15%

Responsible for implementation and upkeep of the Microsoft 365 environment. This includes, but is not limited to:
• Licensing
• Maintenance of SharePoint and Onedrive applications
• Overall Subject Matter Expert of Microsoft products in the 365 environment

E

10%

Help Desk Escalation Point:
• Establishes oneself to be the third tier Help Desk support
• Recognizes patterns or associated activity and provides resolution
• Uses analytical and creative abilities to search for solutions
• Maintains effective communications within department to ensure resourceful resolution to open tasks
• Understands how to perform the routine setup of workstations (including all peripheral devices), network accounts, mailbox's and related tasks accurately. General administration of the Windows Environment to include: password resets of account, unlocking of session, etc.. Any security, policy, or intrusive system change must have prior approval from the Sr. Systems Engineer and VP of IT. Must adhere to all policies and procedures regarding Change Management to request approval for proposed changes.

E

15%

Performs Citrix Monitoring and oversight to ensure issues are addressed properly and proper systems optimizations are set up appropriately.
This includes the following:
• Working knowledge of the differences between On-Prem, Hybrid, and Cloud infrastructure as it pertains to Citrix
• Virtual Application updates
• WEM and UPM policy configuration and troubleshooting

N

15%

Creates and maintains images via Creates and maintains images through SmartDeploy. Configures, troubleshoots, and installs all client related devices such as workstations, thin clients, printers, sigpads, etc without supervision. Researches and develops, as needed, new processes and policies for software implementation via PDQ Deploy. Implements best practices with thorough understanding of network interconnectivity, and current Windows server environment for Active Directory Group Policy administration.

N

5%

Performs all other duties as assigned.

Performance Measurements:

1.

Informs VP of IT and affected operational areas of any data processing service interruptions.

2.

Takes ownership of general Microsoft 365 environment.

3.

Sustains general base administration of the Windows Environment.

4.

Takes ownership of Server Application updates to ensure all applications are kept up-to-date.

5.

Performs scheduled tasks and routine system administration/management in a timely manner as set forth in the pre-determined schedule with minimum supervison.

6.

Communicates effectively with all SR. IT staff.

7.

Maintains a professional work environment and team focus on a continual basis.

8.

Demonstrates an understanding of and follows the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall be trained annually in BSA/AML compliance.

Knowledge and Skills:

Experience

One year to three years of similar or related experience.

Education

(1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of this job. Work involves much personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills

Ability to: conceptualize LAN activities, troubleshoot & resolve issues efficiently with minimum guidance. Possesses self- motivation and initiative.

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required of this job include close vision and ability to adjust focus.

Work Environment

Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel. There is exposure to potential hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow in order to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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