Description

Overview

We’re hiring a hands-on Senior IT Systems Administrator to lead on-site IT operations at our Aurora, CO printed circuit board manufacturing facility (~230 employees), supporting a broader U.S. organization of ~800 employees.

This is a “player-coach” role: you’ll own site IT, work directly with users (including on the production floor), and oversee an outsourced IT helpdesk to ensure fast, high-quality support. You should be equally comfortable troubleshooting at a desk, on a manufacturing line, or coordinating escalations with external partners.

What You’ll Do

On-Site IT Leadership

Serve as the primary IT contact for the Aurora facility
Support both office and manufacturing floor environments
Provide rapid response to production-impacting issues

Hands-On Support

Troubleshoot hardware, software, network, and connectivity issues
Set up and support laptops, desktops, printers, and mobile devices
Support shop-floor tech (shared workstations, barcode scanners, label printers, etc.)
Handle onboarding/offboarding (accounts, access, equipment)

Infrastructure & Systems

Administer servers, Active Directory/Azure AD, and file systems
Support virtualization (VMware/Hyper-V) and backups
Maintain network infrastructure (switches, firewalls, VLANs, Wi-Fi, VPN)
Monitor system performance, uptime, and patching

Manufacturing Systems Support

Support systems connected to production (MES, ERP interfaces, machine PCs/HMIs)
Troubleshoot issues impacting manufacturing uptime
Coordinate with engineering, operations, and equipment vendors

Vendor Management (Outsourced Helpdesk)

Monitor ticket queues, SLAs, and service quality
Escalate and step in on critical or unresolved issues
Ensure tickets are properly handled and documented
Drive continuous improvement with the support vendor

Incident & Asset Management

Own resolution of high-impact incidents
Perform root cause analysis and prevent recurrence
Track and manage IT assets and inventory

Security & Documentation

Enforce security best practices and access controls
Support audits, patching, and endpoint protection
Maintain clear documentation and procedures

Requirements

Required

7+ years of IT systems administration experience
Strong hands-on skills in Windows, networking (TCP/IP, DNS, DHCP, VLANs, VPN), and Active Directory/Azure AD
Experience supporting manufacturing or similar operational environments
Experience working with outsourced or managed service providers
Strong troubleshooting skills in fast-paced, uptime-critical settings

Preferred

Experience with MES/ERP in manufacturing
Familiarity with OT/industrial environments
Experience with Intune, JAMF, SCCM, or similar tools
Cloud experience (Azure/AWS)
Scripting (PowerShell, Python, Bash)

Key Traits

Hands-on, proactive, and accountable
Comfortable on a production floor as well as in office settings
Able to balance tactical work with vendor oversight
Calm and effective during high-impact incidents

Work Environment

100% on-site in Aurora, CO
Occasional interaction with manufacturing floor (PPE may be required)
On Call support for maintenance or incidents
Some physical work (lifting equipment, cabling, etc.)

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