Job Title: Systems Administrator
Department: Information Technology
Reports To: Director of IT

Position Summary

The Systems Administrator is responsible for managing Wesley's IT infrastructure, cloud environment, security operations, automation workflows, and end-user support. This role combines hands-on systems administration with project ownership for major initiatives such as new-building infrastructure setup, cloud data migration, secure integrations, NetSuite access governance, and AI-assisted automation. The ideal candidate is practical, security-conscious, automation-minded, and able to turn recurring IT and business-system work into documented, monitored, and repeatable processes.

Key Responsibilities

Identity & Access Management

Manage Microsoft 365 and Entra ID environments, including identity lifecycle processes, groups, roles, and user provisioning.
Administer Single Sign-On (SSO), Multi-Factor Authentication (MFA), conditional access where applicable, password policies, and security groups.
Coordinate onboarding and offboarding across user accounts, devices, application roles, NetSuite roles, shared mailboxes, and access permissions.
Maintain service account, API credential, automation account, and break-glass access inventories, including ownership, rotation, and emergency access procedures.
Support access reviews, least-privilege cleanup, privileged access controls, and audit-ready documentation.

Endpoint & Asset Management

Provision, configure, secure, and maintain laptops, workstations, printers, scanners, mobile devices, and other IT peripherals.
Track IT asset inventory, warranties, licensing, device assignment, lifecycle replacement planning, and equipment readiness.
Support endpoint protection, patching, device compliance, encryption, remote management, and secure configuration standards.

Network, Infrastructure & Facility Move

Manage and support network infrastructure, including firewalls, VPNs, Wi-Fi, switches, DNS, DHCP, internet circuits, and related services.
Serve as a key technical owner for the company facility move and new-building infrastructure setup, coordinating vendors and internal stakeholders from planning through go-live.
Coordinate internet service, cabling, network closets, switches, wireless coverage, printers, scanners, workstations, phones, conference-room technology, and backup connectivity.
Create and maintain cutover plans, equipment maps, port and location documentation, testing checklists, issue logs, and go-live readiness reviews.
Monitor network performance, identify reliability risks, and ensure system availability during normal operations and major transitions.

Microsoft 365 & Collaboration Tools

Administer Exchange Online, shared mailboxes, Teams, OneDrive, SharePoint, groups, permissions, retention settings, and recovery processes.
Support secure collaboration, file access, mailbox administration, data recovery, and permission troubleshooting across Microsoft 365 services.
Help standardize Microsoft 365 usage, reduce unmanaged file sprawl, and document ownership for shared resources and collaboration workspaces.

Cloud Data, Integrations & Business Systems

Support cloud data migration, secure data connectivity, integration monitoring, reporting workflows, and business-system reliability projects.
Help move manual or local data processes into controlled cloud or hybrid workflows with clear ownership, access controls, monitoring, and documentation.
Manage and troubleshoot secure connections such as APIs, service accounts, scheduled jobs, data exports, file transfers, reporting feeds, and vendor integrations.
Maintain system and data-flow maps showing source systems, destination systems, credentials, owners, schedules, failure modes, recovery steps, and escalation paths.
Partner with operations, finance, manufacturing, and leadership to improve data availability, data security, and operational reporting reliability.

NetSuite & Business Application Administration

Support NetSuite and related business applications through user access management, role and permission reviews, issue triage, documentation, vendor coordination, and controlled change support.
Help administer and monitor NetSuite-related integrations, scheduled jobs, saved searches or reports, user access, operational queues, and exception follow-up processes.
Coordinate business-system changes with process owners, validate before and after states, document approvals, and maintain rollback or escalation paths for higher-risk changes.

AI Automation, Scripting & Agentic Workflows

Design, build, maintain, and govern scripts, API automations, scheduled checks, monitoring routines, and AI-assisted agent workflows for recurring IT, security, data, and operations tasks.
Use tools such as PowerShell, Python, REST APIs, Microsoft Graph, Power Automate, scheduled tasks, Codex-style coding agents, ChatGPT or Claude-style assistants, local AI tools, and similar platforms where appropriate.
Build workflows that inspect logs or data, compare results against runbooks, identify exceptions, create summaries, recommend next actions, create tickets or task lists, and escalate risky steps for human approval.
Maintain run logs, prompts, scripts, guardrails, approval gates, rollback or disable procedures, credential controls, and documentation for automated workflows.
Help govern safe internal use of AI tools, including company-data handling, secrets protection, access boundaries, local/private AI experimentation, and appropriate human review.

Security Operations

Respond to security incidents by containing access, preserving evidence, documenting timelines, and escalating appropriately.
Support vulnerability management, endpoint protection, patch remediation, phishing simulations, user security training, and security-awareness improvements.
Maintain controls around privileged access, service accounts, vendor access, API credentials, MFA, shared mailboxes, data access, and business-critical systems.

Infrastructure Operations & Monitoring

Perform system patching, endpoint protection management, infrastructure monitoring, job monitoring, and health checks for critical systems and workflows.
Conduct live system checks for critical applications, integrations, dashboards, scheduled jobs, user access, and data workflows.
Troubleshoot failures, identify root cause, execute corrective actions based on documented procedures, and improve monitoring so problems are caught before users report them.

Incident & Problem Management

Serve as the first point of escalation for IT incidents, service disruptions, access failures, integration failures, and business-system availability issues.
Coordinate ticket escalation, vendor support, internal communication, root-cause analysis, and resolution tracking during active incidents.
Document incident timelines, actions taken, business impact, root cause, resolution outcomes, and prevention steps.

Backup, Recovery & Continuity

Ensure backup and recovery processes are operational, monitored, documented, and validated through periodic restore testing.
Support recovery planning across infrastructure, endpoints, Microsoft 365, business applications, integrations, data workflows, and critical files.
Maintain recovery documentation, continuity checklists, emergency contacts, and restoration evidence.

IT Procurement & Vendor Management

Manage procurement of hardware, software, subscriptions, cloud services, security tools, connectivity, and IT services.
Oversee licensing, renewals, usage optimization, vendor contacts, support contracts, and service continuity for Microsoft 365, security tools, infrastructure, and business applications.
Coordinate vendors for networking, cabling, internet service, hardware, software, cloud services, NetSuite/business systems, and facility-related technology projects.

Documentation, Change Management & Project Coordination

Maintain accurate IT documentation, including runbooks, system diagrams, data-flow maps, integration maps, access records, vendor lists, asset inventories, and administrative procedures.
Support planned and emergency changes with scope definition, risk review, approval tracking, rollback planning, test steps, and post-change verification.
Create project plans, task trackers, timelines, meeting notes, vendor follow-up lists, acceptance checklists, and status updates for infrastructure, facility, cloud, security, automation, and business-system projects.
Communicate project status, risks, blockers, decisions needed, and next actions in a clear, leadership-ready way.

Help Desk & End-User Support

Own or coordinate help desk operations and provide practical support for login, device, printer, scanner, network, email, access, Microsoft 365, and business-system issues.
Ensure timely resolution of user requests while identifying patterns that should become documentation, training, configuration changes, or automation.

Qualifications

Education & Experience:

Bachelor degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Data Engineering, or a related field preferred; equivalent hands-on experience will be considered.
Master's degree in Information Systems, Cybersecurity, Data Engineering, Computer Science, Business Analytics, or a related field preferred.
Proven experience in systems administration, IT infrastructure, network administration, endpoint management, cloud administration, security operations, or related roles.
Experience supporting major IT projects such as facility moves, cloud data migration, infrastructure upgrades, ERP/business-system administration, integration cleanup, or security modernization is strongly preferred.
Experience coordinating vendors, managing project tasks, documenting technical decisions, and communicating progress to non-technical stakeholders is strongly preferred.

Technical Skills:

Strong experience with Microsoft 365, Entra ID, Exchange Online, Teams, OneDrive, SharePoint, identity lifecycle management, MFA, SSO, groups, and permissions.
Knowledge of networking technologies, including firewalls, VPNs, Wi-Fi, switching, DNS, DHCP, internet circuits, cabling coordination, and network troubleshooting.
Experience with endpoint management, asset management, patching, endpoint protection, device provisioning, backup solutions, and infrastructure monitoring.
Hands-on scripting, API, and automation experience is strongly preferred, especially with PowerShell, Python, REST APIs, Microsoft Graph, Power Automate, scheduled jobs, or similar tools.
Experience with AI-assisted development, agent-style workflows, Codex-style coding agents, ChatGPT or Claude-style assistants, local AI tools, or LLM-enabled automation is strongly preferred.
Familiarity with data movement and integration patterns such as APIs, scheduled exports, file transfers, cloud storage, service accounts, reporting feeds, or middleware is preferred.

Business Systems & Project Skills:

Experience supporting ERP, manufacturing, warehouse, finance, reporting, or other business-critical applications is preferred; NetSuite experience is strongly preferred.
Ability to understand business processes, translate manual workflows into documented systems, and coordinate improvements across departments.
Project-management ability, including task ownership, vendor follow-up, timeline tracking, issue logs, risk communication, testing plans, and go-live readiness.

Core Competencies:

Strong troubleshooting, analytical thinking, and ownership from discovery to closure.
Security-conscious and disciplined with access, credentials, documentation, and change control.
Automation-minded approach to recurring work, monitoring, exception handling, and operational follow-through.
Clear communication with users, vendors, leadership, and technical stakeholders.
Ability to manage multiple priorities in a fast-moving environment without losing track of details.
Comfort learning new tools quickly and applying modern technology in practical, controlled ways.

Success in This Role Looks Like

IT support is responsive, but recurring problems are increasingly prevented through better systems, documentation, monitoring, and automation.
The new facility infrastructure is planned, coordinated, tested, documented, and ready for business operations.
Cloud data movement, integrations, scheduled jobs, and business-system connections have clear owners, monitoring, access controls, and recovery steps.
Microsoft 365, Entra ID, NetSuite, endpoints, and shared systems are governed with clean access, least privilege, and audit-ready documentation.
AI and automation tools are used to make the business more reliable and less manual while protecting company data, credentials, and approvals.