Description

SHINE Technologies is seeking a highly skilled and experienced Systems Engineer to join our team. The ideal candidate will have a strong background in Windows Server technologies and a solid understanding of networking. Experience with Linux is a plus but not required. This role involves managing on-premise Windows Servers running Hyper-V, provisioning SAN storage, and managing Microsoft 365 and Azure environments. The Systems Engineer will also need to be proficient in Active Directory, Group Policy, and Intune.

The System Administrator is responsible for technical administration of the infrastructure supporting our business-critical environments. This role serves as the service owner by maintaining highly available infrastructure, security, continuous integration, and deployment support. Drive innovation as we continue to leverage cloud-based data center services to enable business growth through robust, nimble, and secure technology.

This role will specifically focus on security, continuous integration, deployment, and IT operations practices, scaling and metrics, as well as running day-to-day operations of production and development infrastructure for on-premise and cloud-based hosted platforms. This role also acts as the liaison between internal and external subject matter experts to troubleshoot application system problems, as well as occasionally provide on-call support.

The base salary range for this position is $80,000 - $110,000 per year plus a comprehensive compensation package. Our salary ranges are determined by role, level, and location.

Duties and Responsibilities:

Specific duties and responsibilities include, but are not limited to:

Provide daily operational support for hardware, software (hosted, on premise, and client side) and various other components
Identify negative trends before they become problems; respond to automated system alerts, effectively troubleshoot system errors, and work incidents to return systems to normal operating conditions
Manage hardware and software configurations and maintain system documentation.
Maintain ongoing portfolio of the enterprise systems updates, enhancements, and maintenance
Troubleshoot and coordinate client "root cause" issue resolution, both software and infrastructure errors, as identified by system generated alarms or system users.
Assign and/or update incident severity levels based on business impact and risk during peak business
Application management including maintenance, performance monitoring and tuning, upgrades and patching, capacity planning, monitoring
Collaborate closely with other infrastructure team resources, functional teams (engineering, business analysts), and suppliers on architectural design and to guarantee high quality, system availability, and proactively identify areas of improvement
Lead and participate in technical improvement projects implementing new processes, technologies, and infrastructures using established project management technologies
Responsible for configuration changes to support business processes and follow change management practices as applicable to the scope of applications they support
Partner closely with cybersecurity team on architectural design and security related project implementations following standards and implementing best practices.
Proven ability to work within a fast-paced, cross-functional team environment
Ability to summarize data into useful information using visual approaches
System support (3+ Level) for critical escalation to handle critical outage situations
Demonstrated ability and willingness to investigate, diagnose, and solve complex problems quickly is required.
Automation mindset to continuously increase efficiency of the team
Regular and reliable attendance
Excellent interpersonal and communication skills, ability to operate in a cross cultural and complex matrix environment, and ability to build consensus across functions
Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances

Requirements

Bachelor’s Degree in Computer Science, Information Systems, or related discipline or equivalent work experience is required
6+ years of experience working in a role focusing on providing enterprise system administration.
Proven ability to work within a fast-paced, cross-functional team environment
Ability to summarize data into useful information using visual approaches
Proficient in all MS Office applications including Excel, and Word
Authorization to work in the United States without sponsorship
Demonstrated ability to perform the essential duties of the position with or without accommodation

Preferred Qualifications:

Manage and maintain on-premise Windows Servers, including those running Hyper-V.
Implement and manage network infrastructure, including firewalls, switches, and routers.
Provision and manage SAN storage arrays, similar to the HP Nimble storage array.
Utilize MPIO and manage fiber-attached storage solutions.
Administer and maintain the Microsoft 365 Tenant.
Manage Azure Subscriptions and services as required.
Implement and manage Active Directory, Group Policy, and Intune.
Troubleshoot and resolve hardware and software issues.

Eligibility for employment is conditioned on the applicant’s ability to qualify for access to information subject to U.S. Export Controls. Additionally, applicant’s eligibility may be conditioned based upon meeting the Nuclear Regulatory Commission requirements for access to Safeguards Information, which typically requires a pre-employment drug screen, fingerprinting and criminal background check.

SHINE values diversity in all its forms as a critical component of innovation, which is fundamental to our success. Every member of the SHINE community benefits from the talents and experiences of our peers, from the mutual respect we exercise, and from the responsibility we take for our actions.

SHINE Technologies, LLC maintains affirmative action plans for individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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