Description

The San Francisco Conservatory of Music seeks a Systems Administrator to support and modernize enterprise IT systems, including infrastructure, identity management, and key academic platforms such as the Student Information System. The role combines systems administration and Tier 2/3 support with responsibilities for security, compliance, and lifecycle management, while also contributing to infrastructure planning and strategic IT initiatives.

Primary Duties and Responsibilities

Executes infrastructure modernization tasks to consolidate overlapping systems, migrate legacy platforms, and automate manual processes.
Contributes to architectural decisions and strategic planning, with opportunities to lead initiatives and help select vendors as you grow in the role.
Supports the technical rollout of enterprise systems and integrations, including the Student Information System (SIS), by handling both back-end configuration and front-end user troubleshooting.
Administers and enhances identity and access management systems, including Azure Active Directory (Entra ID), SSO, and MFA to support business and academic operations.
Assesses enterprise system security, data integrity, and compliance with regulatory frameworks, including FERPA.
Monitors and maintains server health (Windows Server, Hyper-V), performing routine patches, updates, and physical hardware maintenance to maximize uptime.
Performs hands-on hardware and software lifecycle management, including the configuration, deployment, and troubleshooting of workstations, peripherals, and mobile devices.
Provides Tier 2/3 Helpdesk support for complex issues and serve as a technical escalation point for the team.
Manages ticket lifecycle, helping to resolve issues efficiently and meet user expectations.
Maintain comprehensive technical and end-user documentation for all systems and processes.
Performs other IT-related duties as assigned

Requirements

Bachelor's degree or equivalent in computer science, Information Technology, or a related field
Demonstrated experience in systems administration, network engineering, or IT infrastructure roles
Hands-on experience with Azure Active Directory (Entra ID), including SSO, MFA, and conditional access policies
Experience with scripting and automation (PowerShell, Python, Bash, or JavaScript)
Proven ability to diagnose complex technical issues across servers, systems, and networks
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
Ability to manage multiple priorities and follow through on long-term projects

Preferred Qualifications

Experience working with SQL and REST APIs for integrations, automations, and reporting
Familiarity with MDM solutions such as JAMF and Intune
Exposure to reporting and automation tools like Power BI or Power Automate
Interest in mentoring others, growing into a technical leadership role, and supporting a music-focused educational mission
Experience in higher education or nonprofit IT environments.

How to Apply

We prefer to receive applications through our website. This position will be open until filled.

Compensation

$95,000 to $110,000 Annualized, based on a 35-hour workweek ($52.20 to $60.44/hour) with health & welfare benefits effective on the first of the month following date of hire.

This position is nonexempt.

About Us

SFCM’s mission is to transform our students: artistically, intellectually, professionally and individually. Through the study of music at the highest level, our students learn to seek achievement in every endeavor, to convert challenges into opportunities, to understand the nature of excellence, and to pursue their dreams with vigor and determination. We believe that inspiring the imagination, cultivating the artist, honing the intellect, and developing the professional are the keys to launching innovative graduates who excel in any field. SFCM is located in the heart of one of the world’s most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields.

Equal Opportunity Employer

SFCM is a fully committed equal employment opportunity institution and welcomes applications from all qualified persons, including those who consider themselves to be of a race, national origin or ancestry that is not fully represented in musical arts programs in the United States. Personnel decisions regarding applicants for employment are made without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, physical or mental disability, medical condition (including cancer and genetic characteristics), status as a Vietnam-era veteran or special disabled veteran, age, citizenship, or any other consideration made unlawful by federal, state or local laws.