Rhondos Inc. is looking for a Dynatrace Platform Engineer to join our Professional Services Team. In this client- and stakeholder-facing role, you will configure and optimize the Dynatrace Unified Observability Platform across cloud, hybrid, and on-premises environments including leading PowerConnect App implementation, configuration, and customization for SAP observability to help engineering and operations teams reduce mean time to resolution (MTTR), improve application performance, and build a mature observability practice. You'll work independently on well-defined engagements while collaborating with senior architects on more complex initiatives.

Key Responsibilities

Lead PowerConnect App implementation, configuration, and customization within Dynatrace to extend observability into SAP environments.

Customize and maintain PowerConnect's dashboard library, log processing, and metric extraction rules to reflect each customer's SAP landscape and business processes.

Onboard applications, infrastructure, and cloud workloads (AWS, Azure, or GCP; Kubernetes and Docker) for full-stack monitoring.

Design, build, and maintain custom dashboards, alerting profiles, workflows, and analytics using Dynatrace Query Language (DQL) and Grail.

Monitor application performance and availability; lead troubleshooting and root-cause analysis, leveraging Davis AI causal insights.

Configure Synthetic Monitoring, Real User Monitoring (RUM), APM, and Log Monitoring to close observability gaps.

Conduct health assessments and architecture reviews, and deliver clear, actionable best-practice recommendations.

Integrate Dynatrace with ITSM and collaboration tools such as ServiceNow, Jira and Slack.

Support OpenTelemetry and distributed-tracing initiatives across microservices architectures.

Partner with Product Development and Product Support teams and drive continuous improvement in system functionality and reliability.

Lead customer and internal enablement workshops, training sessions, and operations review meetings.

Maintain clear technical documentation, implementation guides, and runbooks.

Mentor junior consultants and contribute to internal observability standards and best practices.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

1-3 years of experience in Application Performance Management (APM), observability, or related IT infrastructure roles.

1+ years of hands-on experience implementing and administering Dynatrace (or comparable APM/observability tooling).

Practical experience with at least one major cloud platform (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes).

Working knowledge of one or more programming/scripting languages (Java, .NET, Python, or JavaScript).

Solid understanding of distributed systems, microservices, and modern web application architectures.

Ability to translate technical findings into business impact for non-technical stakeholders.

Preferred Qualifications

Dynatrace Certified Associate or Dynatrace Certified Professional certification.

Prior consulting, client-facing, or project management experience.

Familiarity with OpenTelemetry, Grail/DQL, and Davis AI-driven anomaly detection.

Experience with SAP environments (S4HANA, ECC, BW, PI/PO, HANA) and PowerConnect or similar SAP-to-observability integration tools.

Experience with CI/CD tooling (Jenkins, GitHub Actions, GitLab CI/CD) and infrastructure-as-code (Terraform, Ansible).

Exposure to relational database technologies (Oracle, SQL Server, DB2).

ITIL Foundation certification.

We also offer:

Competitive base salary of 90000-120000 USD/year plus performance-based incentives.
Comprehensive health, dental, and vision benefits.
401(k).
Flexible remote work arrangements.
Paid Dynatrace certification training and professional development budget.
Paid time off and company holidays.