Expected Hiring Range: $58,741.16 - $73,656.97

The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority.

GENERAL DESCRIPTION

Infrastructure Administration & Architecture

Administer and maintain Windows servers, storage, backups, and core infrastructure systems
Manage Active Directory, Group Policy, DNS, and DHCP
Design, implement, and support infrastructure improvements and modernization projects
Support backup systems, restoration testing, and disaster recovery / business continuity planning
Perform routine and advanced troubleshooting, patching, and root cause analysis
Monitor infrastructure alerts and system health; develop system standards and lifecycle planning

Network Administration

Administer switches, firewalls, wireless infrastructure, VPNs, and routing
Troubleshoot network connectivity and performance issues; lead segmentation and performance optimization efforts
Maintain network documentation, inventory, and secure/resilient network architecture
Coordinate ISP and vendor support, including circuit troubleshooting and management

Cybersecurity Operations

Monitor and respond to security alerts, endpoint protection notifications, and cybersecurity incidents
Lead and support vulnerability management, remediation, and patch compliance
Manage MFA, conditional access, identity security controls, and endpoint protection / device compliance standards
Implement and enforce security standards and best practices; support audits, compliance, and risk assessments
Participate in and promote phishing awareness and cybersecurity initiatives

Microsoft 365 / Cloud Administration

Administer Microsoft 365 accounts, licensing, permissions, and architecture
Manage Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and identity synchronization
Support and manage mobile device management and Intune policies
Develop automation and scripting solutions (PowerShell preferred); implement cloud governance and security standards

Technical Support, Leadership & Operations

Serve as an escalation point for advanced help desk issues
Mentor junior IT staff and lead technical projects and implementations
Document technical procedures, standards, and resolutions; maintain accurate IT asset and configuration records
Support technology deployments and upgrades
Respond to after-hours emergencies and scheduled maintenance as needed

Projects

Lead and execute assigned infrastructure and special projects
Maintain documentation on projects and changes

Special Requirements

Valid North Carolina (NC) driver’s license.
Drug testing and criminal background check are required
Ability to distinguish between network connections, cable labeling systems, and status indicators in support of troubleshooting and installation tasks

Desirable Education & Training

One of the following:

Associate degree in Information Technology, Computer Science, Cybersecurity, or a related field, combined with 5+ years of Network or Systems administration experience
Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, combined with 3+ years of IT Network or Systems administration experience
Equivalent combination of education and experience