Description

Oregon Coast Bank is seeking a highly motivated System Administrator to support and maintain the bank's technology infrastructure while delivering exceptional service to internal customers. This position serves as a key technical resource within the IT department and bridges the gap between frontline help desk support and advanced systems engineering.

The ideal candidate combines strong technical skills with excellent communication, documentation, and customer service abilities.

Requirements

Essential Duties and Responsibilities

Infrastructure & Systems Administration

Administer and support Windows Server environments.
Manage Active Directory, Group Policy, DNS, DHCP, file services, and related infrastructure.
Maintain Microsoft 365 services, including Exchange Online, Teams, Intune, and Entra ID.
Administer virtual server environments and associated infrastructure.
Assist with storage, backup, disaster recovery, and business continuity solutions.
Monitor system performance, capacity, and availability and proactively resolve issues.
Perform server maintenance, upgrades, patching, and lifecycle management.
Maintain accurate system configurations and technical documentation.

Technical Support

Provide Tier 2 and Tier 3 support for escalated service desk issues.
Provide backup Tier 1 support
Troubleshoot hardware, software, network, and system-related problems.
Work directly with employees to resolve technology issues in a professional and timely manner.
Assist with onboarding and offboarding activities, including account provisioning and equipment deployment.
Mentor help desk personnel and provide technical guidance when appropriate.

Cybersecurity & Compliance

Support cybersecurity monitoring, vulnerability management, and remediation efforts.
Assist with endpoint security administration and security tool management.
Participate in incident response activities and security investigations.
Ensure systems are configured and maintained in accordance with bank policies and regulatory expectations.
Support internal, external, and regulatory audits.
Assist with maintaining IT procedures, standards, and security documentation.

Network & Infrastructure Support

Assist with administration and troubleshooting of network infrastructure, including switches, wireless networking, VPN connectivity, and firewalls.
Support telecommunications and voice systems.
Coordinate with vendors and service providers during system implementations and troubleshooting efforts.
Participate in infrastructure projects and technology upgrades.

Backup & Disaster Recovery

Monitor backup operations and investigate failures.
Perform restoration testing and validation activities.
Participate in disaster recovery exercises and business continuity planning.
Maintain documentation related to recovery processes and procedures.

Project Participation

Assist with implementation of new technologies and system upgrades.
Support branch technology deployments, acquisitions, conversions, and integration activities.
Research and recommend technology improvements that increase operational efficiency, reliability, and security.

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Qualifications

Required

Three years of experience administering enterprise IT systems.
Experience with Microsoft Windows Server environments.
Experience supporting Microsoft 365 and Active Directory.
Experience troubleshooting business-critical technology systems.
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies.
Strong written and verbal communication skills.
Ability to manage multiple priorities and work independently.

Preferred

Experience in banking, financial services, or other regulated industries.
Experience with virtualization platforms.
Experience with enterprise backup and disaster recovery systems.
Experience with endpoint management and security platforms.
Experience administering Microsoft Entra ID and Intune.
Experience with PowerShell scripting and automation.
Experience supporting cybersecurity initiatives and vulnerability management.

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Technical Knowledge

The ideal candidate will possess working knowledge of many of the following technologies:

Microsoft Windows Server
Microsoft 365
Exchange Online
Microsoft Teams
SharePoint Online
Entra ID (Azure AD)
Active Directory
Group Policy
Intune
PowerShell
VMware
Enterprise backup systems
Endpoint security solutions
Networking fundamentals
DNS / DHCP
Storage platforms
Multi-factor authentication systems
Remote access technologies
System monitoring tools

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Competencies

Technical troubleshooting and problem solving
Customer service and relationship building
Attention to detail
Communication and collaboration
Documentation and knowledge sharing
Time management and prioritization
Continuous learning
Accountability and ownership
Security awareness
Professionalism and integrity

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Working Conditions

Primarily office-based environment.
Occasional travel between branch and administrative locations may be required.
Ability to work outside normal business hours during system upgrades, emergencies, or critical incidents.

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Physical Requirements

The physical demands described here are representative of those necessary to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Regular use of computers and technology equipment.
Ability to sit for extended periods.
Occasional lifting of computers, monitors, and technology equipment up to 50 pounds.
Valid driver’s license and the ability to travel between facilities as needed.