Location: Denver, Colorado, US

The Opportunity

This junior role is designed for someone with solid IT fundamentals who will provide essential technical support across our technology ecosystem. The position offers significant learning opportunities, particularly in infrastructure management, while handling day-to-day operational responsibilities that keep our team productive.

Core Remit of Responsibilities

1. Helpdesk Support: Act as the first point of contact for technical issues and requests, including:

Respond to and triage incoming support tickets and requests via Slack or our ticketing system, and meet agreed service level agreements (SLAs) for response and resolution times.
Maintain accurate documentation of issues, resolutions, and user interactions.
Troubleshoot and resolve issues with end user devices (Windows / macOS).
Escalate complex issues to senior team members with appropriate context and initial diagnostics.

2. Productivity Suite Administration: Manage and support Google Workspace and Microsoft 365 environments, including:

Manage user accounts in Google Workspace and Microsoft 365, user licenses and entitlements across both platforms.
Configure email accounts, distribution lists, and shared mailboxes; set up and manage Google Drive permissions.
Troubleshoot email delivery issues, calendar conflicts, and sharing problems.
Support Microsoft Teams and Google Meet configuration and access.
Implement security policies such as MFA enforcement and password policies.

3. Onboarding and Off-boarding: Ensure smooth technology transitions for joiners and leavers, including:

Coordinate with HR to receive advance notice of new starters and departures, and create and maintain onboarding checklists and documentation.
Prepare laptops and devices and create all necessary user accounts and associated access permissions for new employees where required.
Conduct welcome sessions to set up new employees with their technology.
Execute off-boarding procedures including account deactivation, data backup/transfer, and device retrieval, and ensure security protocols are followed during off-boarding (credential removal, access revocation).
Maintain asset inventory records for all issued equipment.

4. Mobile Device Management (MDM)

Primary Accountability: Manage and secure company mobile devices and endpoints

Day-to-day activities:

Enroll new devices into and manage MDM platform (Ninja One).
Deploy and manage configuration profiles for security and compliance.
Push software updates and security patches to managed devices.
Remotely troubleshoot device issues and perform remote wipes when necessary.

5. Infrastructure Support (Foundational Level)

Primary Accountability: Develop working knowledge of infrastructure while providing basic support

Day-to-day activities:

Monitor and maintain server health and availability alerts under guidance.
Support basic networking tasks such as switch port configurations and Wi-Fi troubleshooting.
Learn and assist with storage management (file servers, NAS, SAN basics).
Document infrastructure procedures and maintain network diagrams.

Note: For infrastructure responsibilities, training will be provided. The expectation is foundational knowledge with the willingness and ability to learn on the job.

Required Skills & Competencies

Essential Technical Skills

Helpdesk & Support:

2-3 years experience in a helpdesk or technical support role
Strong troubleshooting methodology and logical problem-solving approach
Experience supporting Windows 10/11 and macOS operating systems
Familiarity with common business applications and SaaS platforms
Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow)

Productivity Platforms:

Hands-on experience administering Google Workspace OR Microsoft 365 (ideally both)
Understanding of cloud identity management and user provisioning
Experience with file sharing and collaboration tools

Device Management:

Exposure to MDM platforms (Ninja One)
Knowledge of security policies and device compliance requirements
EDR (Crowdstrike)*

Infrastructure (Foundational):

Basic understanding of server operating systems (Windows Server, Linux basics)
Awareness of networking fundamentals (routers, switches, firewalls)
Familiarity with virtualization concepts
Understanding of backup and disaster recovery principles

Desirable Technical Skills

CompTIA A+, Network+, or similar certifications
Microsoft 365 Certified: Fundamentals or Associate level
Google Workspace Administrator certification
Experience with scripting (PowerShell, Bash) for basic automation
Knowledge of Active Directory and Azure AD/Entra ID
Experience with video conferencing platforms and endpoints (Zoom, Teams, G-Meet)

You Are:

Communication: Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users with patience and clarity
Customer Service Orientation: Genuine desire to help others and provide outstanding user experience
Learning Agility: Enthusiasm for learning new technologies and adapting to change; proactive about skill development
Time Management: Ability to prioritize multiple tasks and manage workload effectively
Attention to Detail: Thoroughness in documentation and following procedures
Team Collaboration: Works well within a team environment and willing to support colleagues
Problem-Solving: Analytical mindset with persistence in resolving technical challenges
Professional Maturity: Reliable, punctual, and maintains confidentiality with sensitive information, and exhibits a high degree of autonomy, consistently delivering quality results with minimal daily oversight.

Compensation & Benefits

Pay Range: $75,000 - $85,000 per year. Actual compensation will be determined based on factors such as the candidate’s relevant experience, skills, and internal equity. This position is eligible for our comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and an unlimited PTO policy.

Why Join Neat?

At Neat, you’ll be part of a passionate team shaping the future of video collaboration. You’ll have the unique opportunity to represent our brand directly to global audiences and play a key role in how customers experience Neat.

We’re looking for passionate people who work hard and are focused yet like to have fun. The independent thinkers who thrive in a top-notch team of diverse talents. You’ll be contributing to a positive force for progress as the world moves to a new way of working. The workplace is changing, and you can be a part of shaping that future.

Our Company

Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, Google Meet, and a range of compelling business apps.

We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.