All full-time employees must possess a valid NYS license with an acceptable driving record according to Mary Cariola Center guidelines.

Pay Rate: $62,353-$64,500 per year

Pay within this range is based on experience and education

Qualifications:

The qualified candidate must have a strong knowledge of Windows server environments, Group Policy, and Active Directory. With a solid understanding and interest in IT security, compliance and disaster recovery. In addition, a high-level understanding of the Windows 365 platform.

Bachelor’s degree in IT or related field (preferred)
3–5 years of experience in system administration, troubleshooting, and deployment
Strong knowledge of Windows Server environments, Active Directory, and Group Policy
Experience with Microsoft 365, Azure AD, and endpoint management
Relevant certifications (e.g., MCSA, CompTIA Security+, Azure Admin) are a plus
Solid understanding of IT security, compliance, and disaster recovery (Veeam)

Responsibilities

Identify, diagnose, and resolve system issues; implement long-term solutions
Lead or assist in IT infrastructure projects as technical project manager
Maintain accurate documentation for system configurations and procedures
Manage IT assets and maintain accurate inventory records
Administer system-wide configurations such as Group Policy and software deployment
Work within a ticketing system, document resolutions, and contribute to the internal knowledge base
Occasionally work after hours for system maintenance or emergency support
Other duties as assigned by the IT Director

Technical Skills

Windows Server, Active Directory, Group Policy
Microsoft 365 administration, Azure AD, Intune
Apple device management (Jamf or equivalent)
Networking: TCP/IP, DNS, DHCP, VLANs, firewall config
MDM and endpoint security tools
Disaster recovery planning/testing

Other Requirements

Strong communication and documentation skills
Desire and initiative to learn emerging technologies
Must follow mandated reporting guidelines (as applicable)

Soft Skills That Matter

People Skills:

People skills keep systems (and teams) running smoothly. The best fit for this position will know how to stay cool under pressure and support frustrated users with empathy. Not just just fix problems — they shall make the process less painful for everyone involved.

Radical Adaptability:

The qualified candidate should be able to pivot quickly and recognize what they don’t know. They don’t cling to a dying platform or blame “bad users.” Instead, they adapt tools, workflows, and mindsets to meet new demands

Constructive Failure:

Failure is where the ideal candidate will level up. Every outage, misconfigured backup, or accidental reboot becomes a lesson. The best admins don’t hide mistakes — they document them, fix the root cause, and share what they’ve learned.

Physical requirements:

While performing the duties of this role, the employee may work in various environments, including offices, classrooms, and certified group homes. This role may involve exposure to individuals who exhibit aggressive, destructive, or attention-seeking behaviors. Most work is performed in climate-controlled settings. Occasional travel to alternate locations may be required. Noise levels are generally moderate.

DEI Values Statement:

Mary Cariola Center recognized that a high performing organization is one that cultivates a culture where everyone feels like they belong. Through continued dialogue, education, a policy development, we are committed to integrating Diversity, Equity, Access and Inclusion into all aspects of our work. As an agency found on principles of inclusion, Mary Cariola Center fosters an environment where all are welcome, and our differences are respected and valued.

EEO Statement:

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, domestic violence victim status, veteran or disability status.