The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment. “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters.

Our North American Semiconductor and Shared Services IT group is searching for a Network Administrator to join our team at our Austin, TX location.

The Network Administrator will provide systems, network and other IT support. This position is responsible for service desk support, administering and maintaining the domestic LAN/WAN infrastructure including laptop imaging and troubleshooting user’s hardware/software.

ESSENTIAL JOB FUNCTIONS:

Provide top-notch customer/end-user support for local and remote users
Laptop / Desktop repair and Troubleshoot IT related issues
Adhere to all company policies and procedures
Guide end-users on information security awareness
Daily actions/update of helpdesk tickets to meet the SLA
Interface with end-users to provide technical solutions for productivity improvement
Interface with remote IT administrator team and IT application teams for collaboration on solutions and implementations
Interface with local IT vendors for solutions and implementations
Laptop/desktop/mobile support including:
- Administers and maintains file, print
- Install new software releases, system upgrades, evaluates and installs patches and resolves software related problems
- Provide application support to end-users including Windows, MS Office, MS Back Office products, SAP client, etc.
Available during off-hours to trouble shoot network or server emergency problems.
Maintain daily, monthly, annual backups for servers
Create and maintain complete hardware and software inventory of all printers, laptops, desktops, servers, switches, routers, TCP/IP, UPS, cell phones, etc.
Create and maintain problem logs and weekly work logs.
Create and maintain daily, weekly, and monthly work procedures.
Create and maintain LAN/WAN diagram using MS Visio.
Pro-actively monitors WAN and Internet connectivity and immediately reports any problem to appropriate carrier or ISP and IT Manager.
Rotational monitoring to cover 24X7 support.
Provide onsite and remote technical support.
Provide emergency on call support.
Maintain Microsoft Active Directory environment.

KNOWLEDGE OF:

Network equipment, CISCO/Meraki routers, switches, firewall, Windows 2016/2019, and Windows 10.
TCP/IP, DNS, DHCP, Ethernet, TI, VPN, AD, group policy
Knowledge of PowerShell script is a plus.
Knowledge of cyber security trends and remediations is a plus.
Good problem solving and analytical skills
Good verbal and written communication skills

SKILLS DEMONSTRATED BY:

Customer/end-user satisfaction
Ability to meet helpdesk ticket SLAs
Ability to use DNS, DHCP, Ethernet, VPN, AD, Group policy, web development and Windows 2019 /Windows 10
Ability to follow the policies and procedures and provide evidence
Ability to effectively diagnose and correct LAN/WAN issues/problems.
Ability to work independently as well as in a team environment to support end-users.
Ability to maintain and troubleshoot issues with Azure and Office 365
Ability to effectively diagnose and correct LAN/WAN issues/problems.

EDUCATION / EXPERIENCE REQUIRED:

Microsoft certified or equivalent job experience.
Bachelor’s degree in information systems or computer science, or equivalent industry experience and technical training.
Cisco certification a plus.

Compensation Package:

Qualified candidates can expect to earn between $32.00 to $43.50 per hour, depending on experience. Well-qualified candidates can expect to earn more.

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual with a disability and need an accommodation during the application/hiring process, please email sandra.rojo@horiba.com or call (949) 344-0152 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.

EEO/Veteran Status/Disabilities.