Description

Posting to remain open through 08-31-2026

Overview: GrowGeneration is the nation’s largest specialty hydroponic and organic garden center supplier, serving commercial and home growers across the U.S. Our mission is to provide tools, products, and expertise to empower growers at every level. With over 15 locations nationwide and a robust online presence, GrowGeneration is at the forefront of driving growth in hydroponics, Controlled Environment Agriculture (CEA), greenhouse and nursery solutions, and gardening centers.

Position Reports To: Director of IT

Purpose of Position: Responsible for supporting the deployment, operation, security, performance, and continuous improvement of company’s IT systems, servers and endpoints, and environments.

Salary Range: $80K - $95K annually / DOQ

Work Environment:

Hybrid Office - Attend on-site at DTC/Greenwood Village office 3 days per week
Remote – 2 days per week
After-hours and off-hours support will be required

Essential Duties and Responsibilities:

Operate in a service-focused and ticket-based IT team environment
Support the IT department by collaborating with IT team members to troubleshoot and complete incidents, service requests, changes, and projects\.
Provide information to IT leadership as needed for infrastructure, operations, and security administration.
Operate within a service-focused, ticket-based environment supporting incident management, problem resolution, change management, and operational reporting.
Support the Company’s operational and IT objectives
Provide support for the escalation and communication of status to stakeholders, vendors and internal customers.
Participate in the planning, execution, review, and reporting of administrative, operational, and project elements within the department.
Provide support for all IT servers and systems, ensuring systems and services are reliable, scalable, secure, and aligned with requirements, including working complex problems, managing day-to-day system operations & planning for all clients, servers, storage, networks and mobile devices.
Support and develop department initiatives related to improvement of operations, cybersecurity, project management, disaster recovery & business continuity, and AI.
Demonstrate comprehensive technical expertise, exceptional problem-solving, and a proactive approach to system management.
Manage endpoint and infrastructure software and systems.
Admin, configure, and manage multiple server environments and Operating Systems - Windows, Linux, and Others
Work within multiple cloud, hosted, and on-prem environments and systems
Report inconsistencies in systems, security, process, and data to the Director of IT.
Use API-based tools and strategies to build reports, monitor & manage systems.
Admin Identity management and authentication mechanisms.
Assist with development, management, and testing of DR/BC activities.
Manage and maintain assets and inventories within the asset monitoring program, including planning and procurement of new services.
Maintain accurate documentation for all systems
Serve as an escalation resource for Tier I and Tier II IT support for systems-related issues. Provide clear communication during the lifecycle of administrative tasks such as upgrades, changes, incidents and deployments.
Provide in-depth support in trouble-shooting IT systems.
Other duties as assigned.

Compensation includes a salary commensurate with experience, participation in group insurance plans upon eligibility, paid time off, sick leave, parental leave and more. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons. We offer a comprehensive benefits package for full-time employees and their dependents that includes:

Two (2) Medical Plans, with GrowGeneration contributing 80% to employee only coverage and 50% to employee + dependent(s) coverage
Dental and Vision Plan
Short & Long-Term Disability
Company paid Life and AD&D policy
Voluntary Life and AD&D
Accident and Critical Illness
At least ten (10) days of Paid Time Off (PTO) per anniversary year
Up to ten (10) paid holidays
Up to six (6) days of Paid Sick Leave, subject to state and local laws
Retirement Savings Plan (401k)
Four (4) weeks of company paid Parental Leave

Part-time employees are eligible for up to six (6) days of paid sick leave (subject to state and local laws), two (2) weeks of paid parental leave, and participation in the 401k. Employees that move from part-time to full-time status may receive less than ten (10) PTO days based on their anniversary date. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Criminal background checks are part of the GrowGeneration hiring process. GrowGeneration is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Requirements

3+ years in a systems admin/analyst/engineer role
3+ years in IT support roles
3+ years technical experience with server, network, and/or cloud operations
Relevant technical certifications for systems management and cloud infrastructure, preferred. Strong communication, documentation, organization, and problem-solving skills required.

Technical experience:

Windows AD & GPO Development
File Server Management
Identity and Authentication Management
API requests and systems management
Proficiency in PowerShell scripting and automation
Imaging & Deployment - MDM, Intune, and Other Solutions
Cloud- Storage, Compute, Databases, Identity Management, Security Management, and Web Hosting
Management of virtual and physical servers, datacenter resources, physical and logical
Endpoint management tools and strategies
Demonstrated history of leading meaningful IT improvements for any of the following: operational efficiency, disaster & outage management, security improvements, expense management
Management of the following environments: cloud, hosted, and on-prem infrastructure
Experience deploying and managing disaster recovery solutions, backup & recovery strategies

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.