AscensionPoint Recovery Services, LLC (“APRS”) is a Minnesota based nationally licensed collection agency specializing in decedent debt receivable management services. APRS’ core competency is managing decedent debt recovery for credit grantors and service providers. APRS prides itself on its unwavering commitment to provide the best possible Survivor Centricity ® solutions to its clients making APRS a leader within the decedent debt recovery industry.

This job will require onsite work at our Coon Rapids, MN and/or St Louis Park, MN offices regularly.

Position summary

A Network Administrator will be responsible for assisting in setting up, configuring and supporting internal and/or external networks along with supporting end users on a variety of issues.

Essential Duties and Responsibilities

• Respond to requests for technical support, documenting, tracking and monitoring the problem to ensure a timely resolution.

• Maintain an adequate level of knowledge of operating system and application software being used to provide high-level support to users.

• Install workstations, servers, printers, applications, and other services according to schedule or as requested.

• Add and maintain users on the network; assigning application access, ensuring security and configurations are within standards.

• Download and test new versions of client software for workstations and make recommendations based on findings.

• Notify maintenance vendor when equipment needs to be repaired and keep records of such.

• Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.

• Assist in moving PC equipment to different locations.

• Perform off-hours / remote work as required for maintenance and to meet project deadlines

• Participate in after-hours on-call rotation for emergency support needs

• Utilize technology to provide staff with a fast, accurate, and secure method of gaining access to information.

• Work with department resources to assist gathering of technical requirements and objectives for individual issues and longer term projects

• Assist defining process, procedures, and documentation framework to streamline department operations and knowledge transfer

• Cross-train with other department resources to serve as a backup operator of recurring / regular tasks

• Carry out other such duties as maybe assigned or requested.

Competencies

• Microsoft Environment Implementation and Administration including Active Directory, Exchange, Group Policy, IIS, and Powershell

• Advanced Desktop and End User Device Troubleshooting

• Solid Understanding Network Concepts (OSI model, DNS, DHCP, etc.)

• Basic Cisco / Meraki Network Administration including Firewall, Routers, Switches, Access Points, and Remote Access

• Excellent written and verbal communication skills including documentation and process development

• Results-oriented

Additional Technologies

• Cisco CUCM / CUC

• f5 LTM Load Balancer

• Forcepoint Triton Next-Gen Firewall / AP-WEB / NEO

• Livevox Contact Center Platform

• Microsoft SQL Server

• N-Able RMM / PDQ Inventory / PDQ Deploy

• Powershell or other scripting language

• Rapid7 InsightDR / InsightVM

• VMWare ESXI Hypervisor Administration including vCenter / vSAN

• Veeam Backup and Recovery Administration

Education and Experience

• 1-3 years relevant experience

• Associates or Bachelor’s degree Computer Science or Computer Engineering preferred or related work experience