Job Title:

VP/Senior Systems and Cloud Engineer

Location:

Baltimore, MD

Reports To:

GVP/Network & Infrastructure Manager

Department:

IT/Operations

Type/Status:

Exempt

Position Overview

The VP/Senior Systems and Cloud Engineer is a hands-on senior technical resource responsible for the design, security, reliability, support, and improvement of the Bank’s network, systems, cloud, identity, and endpoint infrastructure. The role serves as a senior escalation point, guides technical decisions, mentors IT staff, and works with stakeholders and vendors to deliver secure, resilient, and supportable solutions. Some travel is required, along with adherence to bank security, fraud prevention, BSA, risk, and compliance requirements.

Key Responsibilities

• Deliver secure, reliable, customer-centric technology that enables employees to serve Bank customers effectively and protects the confidentiality, integrity, and availability of systems and information.

• Install, configure, administer, monitor, maintain, and troubleshoot network, server, virtualization, Microsoft 365, Microsoft Azure, identity, endpoint, backup, and related infrastructure.

• Provide hands-on senior technical leadership; develop infrastructure architecture, configuration, engineering, and documentation standards.

• Design and recommend infrastructure and cloud solutions that meet business, security, availability, performance, integration, support, and recovery requirements.

• Implement and support security controls across Microsoft 365, Azure, Entra ID, endpoints, networks, and servers, including access, Conditional Access, privileged access, monitoring, vulnerability remediation, and secure configuration.

• Investigate infrastructure, cloud, endpoint, and identity security events; support containment, remediation, recovery, and documentation with internal and external stakeholders.

• Monitor infrastructure health, capacity, security, and performance; lead troubleshooting and root-cause analysis for complex, recurring, or high-impact incidents and implement corrective actions.

• Maintain documented backup, recovery, disaster-recovery, and technology-resilience capabilities; participate in testing and remediate technical gaps.

• Assess infrastructure lifecycle, capacity, supportability, and risk; recommend modernization, upgrades, replacement, migration, automation, or remediation.

• Plan, document, test, implement, and validate infrastructure and cloud changes under established change, security, and operational controls, including rollback procedures.

• Evaluate technologies, cloud services, vendors, purchases, and business initiatives for technical fit, security, integration, capacity, resilience, support, and resource requirements; recommend solutions to management.

• Design and implement integrations across network, identity, infrastructure, cloud, data, security, and endpoint environments using established standards.

• Provide mentoring, knowledge transfer, and escalation support while remaining actively involved in engineering, implementation, troubleshooting, and support.

• Support SharePoint Online, Power BI, Power Automate, and related Microsoft 365 technologies as needed, while maintaining primary responsibility for core infrastructure engineering.

• Meet applicable regulatory, risk, compliance, and training requirements, and perform other duties as assigned.

Skills and Abilities

• Advanced infrastructure troubleshooting across on-premises and cloud environments, including performance, availability, connectivity, identity, security, and integration issues.

• Advanced knowledge of servers, virtualization, endpoint management, enterprise network architecture and hardware, TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, VPN, firewalls, wireless, and hybrid connectivity.

• Strong hands-on Microsoft 365 and Azure administration, including Intune, Entra ID, Conditional Access, virtual machines, storage, backup, monitoring, identity, and access controls.

• Working knowledge of infrastructure security, privileged access, vulnerability remediation, secure configuration, logging, monitoring, and incident-response support.

• Proficiency with infrastructure scripting and automation technologies such as PowerShell, SQL, JSON, or similar tools.

• Ability to assess technical risk, capacity, lifecycle, recovery, supportability, and integration needs and communicate practical recommendations.

• Strong technical leadership, mentoring, project coordination, documentation, prioritization, analytical, and problem-solving skills without direct supervisory responsibility.

• Clear written and verbal communication, including translating technical issues and recommendations for business audiences.

Qualifications

Required

• Bachelor’s degree in a related technical discipline, or an equivalent combination of education, certifications, and progressively responsible experience.

• Five or more years of progressive systems, network, cloud, or infrastructure engineering experience in enterprise environments.

• Hands-on experience with LAN/WAN, VPN, firewalls, servers, virtualization, cloud services, identity, endpoints, backup, monitoring, security controls, and Microsoft 365/Azure administration.

• Experience with infrastructure design, technical documentation, change control, recovery, operational support, and senior-level escalation.

Preferred

• Master’s degree in a related discipline or seven or more years of relevant engineering experience, including multi-site architecture responsibilities.

• Experience with banking or regulated-industry security, compliance, disaster-recovery testing, resilience, and incident remediation.

• Current or recent Microsoft Azure, Microsoft identity/security, Cisco, or comparable infrastructure certification.

• Experience with SharePoint Online, Power BI, Power Automate, and related Microsoft technologies.